Essay --

Service delivery is one of the most challenging tasks that face many organizations today. This is even worse in cases where factors such modality of fulfillment of a given service, challenges inherent in it and productivity measurements are not properly understood. My company deals with a complaint resolution service. This is a service product that is delivered directly to clients who depend on it for the purpose of redress concerning misunderstanding or disagreements as far as the company’s products are concerned. Customer dissatisfaction is highly dangerous for the existence and prosperity of any given business as it may make the business to collapse so easily. It is upon this concept that the company operates with a view to ensuring that all customer related misunderstandings are dealt with swiftly and compassionately so that clients do not feel neglected or misunderstood. Complaint resolution, as hard as it is, is a very delicate interaction between the client and the company agents. This means that it should be handled carefully by taking into account the key requirements that it deserves. The requirements for complaint resolution are many and generic. They include patient and credence, feedback and time, customer inclusion and respect, record and documentation among others. First, and most obviously, patient of the highest level is needed. This is recommended in the cases where an agent is involved in a complicated case that may need more time to handle in one hand, and urgency on the other. In addition, any company agent is required to be patient with controversial clients who may not give room for explanations as to what could be the remedy of a given misunderstanding. Patient is also recommended as the best way of... ...ining and continual financial support. Even though it is difficult to measure the productivity of this service product, customer complaint resolution, parameters like increase and decline in customer-related claims is a perfect gauge of its performance. Concisely, it is suffice to say that customer complaint resolution is highly necessary for any business. This is because any customer dissatisfaction may of consequences to the survival and prosperity of the company. As a result, all customer-related complaints should be dealt with swiftly and compassionately by taking into account all the key requirements that underpin the exercise lest any deviation cost the company dearly. On the same note, this service should be carried procedurally by taking into account all the recommended steps involved in order to ensure quality customer service delivery in the company.